About Shipping & Returns

Shipping

We process orders within 1-3 business days. Keep in mind that we’re closed on Sunday and national holidays.

Once your order is processed, and is ready for shipping, you will get a tracking number and estimated delivery date. 

Once your order is shipped, it will be delivered to you within 10 days!

Precautions:

1. Delivery time varies from your location
2. Customs clearance may delay the arrival of the items to you
3. We will ship out your order within 24 hours after we accept your order and payment

Shipping Security
Your order can be traced on the internet and insured by the standard insurance of the courier you chose. We will send you the tracking number after we deliver your order. In the case of lost, damaged or wrongly deliver the goods, you should immediately notify the courier; or you can contact us, we would investigate it and help you to make possible insurance claims, and accordingly you may have to submit us some relative photos or documents as a proof. We will also base on the instance to consider the resend or refund to you.

Returns

Excellent product quality, has always been the biggest feature of Dojammer. We test all our products with strict standard before ship out. The test includes the appearance and the functions of the goods, the inclusion of applicable accessories and the packaging.

Quality Guarantee Policy
All our products come with 15 days refund, 30 days replacement, 1 year warranty after-sales service. (The warranty period begins from the receipt of the goods by the initial recipient)
We accept the returns only on the condition that the product you bought from us itself is defective and it should within the warranty period.

Refund Process
1. Contact us first by email： dojammerservice@outlook.com or online support with detailed description and photos or videos if possible and we will confirm whether it is operational problem or quality problem
2.You have to immediately sent the items together with the original packaging and accessories unless an exception is agreed in advance
3.We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.

Shipping Cost for Returning Return shipping is borne by the Dojammer(seller)

Refunds
1.Within 15 days after you receive the products
2.Keep the item in good condition without any appearance damages, so that you can get the full refund for the possible quality problems.
3.After we receive the returned item, we would contact you and refund you according to the condition of the item.